“Blycolin’s logistical process fits us like a tailor-made suit”
according to Hans van der Heijden, Manager of Operations of the Carlton Hotel Collection.
The Carlton Hotel Collection is a special group of ten hotels. Seven are located in the Netherlands, two in Great Britain and one in Belgium. Although they operate under one flag, all of these four star hotels have their own identity for both the professional and recreational guest. “We always present our hotels in relation to its surroundings, the location and the décor,” Hans van der Heijden, Manager of Operations of Carlton Hotels explains. His job means that he is, among other things, responsible for the hotel group’s linen management in the Netherlands and Belgium. For a large part, he has outsourced that into the trusted hands of Blycolin. “And I can recommend doing so to anyone.”
“Like a tailor”
Especially because the Carlton Hotel Collection hotels each have and guard their own specific characteristics, there are great demands on linen management. For instance, a very efficient logistic process. “That’s right,” the Manager of Operations confirms. “From our linen partner, we expect that they completely attune the logistical process to the individual requirements of our hotels. That process should fit like a tailor-made suit for every location. Blycolin does this like a true tailor. The frequency of collecting and delivering linen, the right amounts, the means of transport, the arrangement of the linen transport in containers and the time schedule which fits the ‘clock’ of any individual hotel. Moreover, Blycolin is also very flexible in these things.”
“Solid and reliable”
The Carlton Hotel Collection chose Blycolin in order not to worry about linen management. “To entertain our guests with quality, we need to have complete faith that linen is available carefree. To put it in other words, the linen has to be there in the quality we want, it has to be clean, without defects, folded and sorted correctly in the right amounts. Also when you need more linen for an unexpected higher occupation. When you don’t have to look after these things and you work with a partner that does these things for you, that’s one less thing to worry about. What we also consider as carefree is the fact that we do not have to invest a small fortune in our linen. Blycolin takes care of the investments, so we can use our resources for other things. Sustainability is also an issue. Blycolin is very active in Corporate Social Responsibility and translates that into a number of products and services. To us, it is an advantage that we ‘hitch along for the ride’ and can let that be a part of our own sustainability policy.”
“For all these reasons, Blycolin is truly an added value to us. The company offers carefree continuity at a very attractive price. We hold this cooperation in high esteem. Solid and reliable.”