Eveline on smart linen solutions in practice
Friday morning. The hotel is fully booked. Housekeeping is in full swing. And then the message comes in: “We’re running short on sheets.” Exactly at the moment you need them most. At Blycolin, we know that in moments like these, you don’t want a complicated explanation, but a solution that works. That’s when Eveline from Customer Service steps in: “Resolving it quickly is important,” she says, “but preferably in a way that is efficient and works for the long term. That’s why we ask targeted questions and try to identify the root cause. From there, we work toward structural solutions.”
Urgent request in The Hague:
a solution close by
“That happened at a hotel in The Hague as well,” Eveline says. They urgently needed linen. Arranging a courier is possible, but it is often expensive and not sustainable. That’s why we look for smart alternatives. Eveline checked which nearby locations had the same item in stock. And what did she find? “A hotel just around the corner still had sufficient inventory available and was willing to lend it. The linen could be picked up and used immediately,” she explains.
Thinking along in practical ways makes the difference
According to Eveline, the strength of her work lies precisely in that element of creativity. “Not automatically choosing the standard route, but looking a little further: can the laundry already have something ready? Is there a nearby location that can help? Can it be combined with existing routes?” Eveline explains.
And it doesn’t stop there. Customer Service looks beyond the quick fix: how do we ensure this doesn’t happen again? Together with the Account Manager, they are the point of contact for the customer and take steps toward structural improvement.
Insight helps, practice leads the way
Stock levels, linen counts, and insight help us respond quickly. At the same time, day-to-day operations always take the lead: you are standing in the linen room and know what is actually there. That is why we combine data with personal contact over the phone. Eveline:
“That personal contact is exactly what enables us to act faster and more effectively. We get to know the customer, which allows us to anticipate and prevent issues rather than react to them.”
For Eveline, great service comes down to one thing: ensuring that the hotel operation runs smoothly. “Call us when you need us,” she says. “We are happy to think along with you, for now and for the longer term. We do it for you and together with you.”
